Privacy Policy
This Privacy Policy describes how Round Table Pizza ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at pizza-roundtable.rest, place an order, sign up for our loyalty program, or otherwise interact with our services. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act.
Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our services immediately.
1. About Us
Round Table Pizza is a food service business operating in the United States. We are dedicated to providing our customers with exceptional pizza and dining experiences. For any questions or concerns regarding this Privacy Policy or our data practices, you may contact us using the information below:
| Company Name | Round Table Pizza |
|---|---|
| Email Address | [email protected] |
| Website | pizza-roundtable.rest |
2. Information We Collect
We collect various types of information in connection with your interaction with our website, mobile applications, loyalty programs, and in-store services. The categories of information we collect include, but are not limited to, the following:
2.1 Personal Identification Information
When you create an account, place an order, sign up for our loyalty or rewards program, participate in promotions, or contact us for customer support, we may collect personal identification information, including:
- Full name
- Email address
- Phone number
- Billing and shipping address (including street address, city, state, and ZIP code)
- Date of birth (for age verification and birthday promotions)
- Username and password for account creation
- Profile photograph (if optionally uploaded)
2.2 Payment and Transaction Information
When you make a purchase through our website or in-store, we collect transaction-related information such as:
- Payment card information (processed securely through our payment processors; we do not store full card numbers)
- Order history and purchase details
- Billing address
- Transaction identifiers and confirmation numbers
2.3 Usage and Behavioral Data
As you navigate our website and use our digital services, we automatically collect certain information about your browsing behavior and interactions, including:
- Pages visited and content viewed
- Links clicked and buttons interacted with
- Search queries entered on our website
- Time and duration of visits
- Referring URLs (the website you came from before visiting ours)
- Items added to or removed from your cart
- Order customizations and preferences
- Frequency and recency of visits
2.4 Device and Technical Information
We automatically collect certain technical information from the device you use to access our services, including:
- IP address
- Browser type and version
- Operating system and platform
- Device type (desktop, mobile, tablet)
- Device identifiers and hardware model
- Screen resolution and display settings
- Language preferences
- Time zone settings
- Crash reports and performance data
2.5 Location Data
With your consent, we may collect geolocation data to help you find the nearest Round Table Pizza location, to facilitate delivery services, and to provide location-relevant promotions. You may disable location access through your device settings at any time. Even without precise location data, we may infer your approximate location based on your IP address.
2.6 Cookie and Tracking Technology Data
We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website and marketing communications. Please refer to Section 8 of this Privacy Policy for detailed information about our use of cookies.
2.7 Communications and Feedback
When you contact our customer service team, submit a feedback form, leave a review, or communicate with us via email or social media, we may collect:
- The content of your messages and communications
- Records of correspondence
- Survey responses and ratings
- Complaint details and resolution records
2.8 Social Media Information
If you interact with us on social media platforms or connect your social media account to our services, we may receive certain information from those platforms based on their privacy settings and your authorization, such as your public profile information, email address, and friend lists.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
3.1 Service Provision and Order Fulfillment
- Processing and fulfilling your food orders (online, in-app, or by phone)
- Managing your account and loyalty program membership
- Sending order confirmations, receipts, and delivery updates
- Facilitating payment processing and fraud prevention
- Providing customer support and resolving disputes
- Enabling you to save your favorite orders and preferences
3.2 Marketing and Promotions
- Sending promotional emails, newsletters, and special offers (with your consent where required by law)
- Notifying you of loyalty rewards, points balances, and redemption opportunities
- Personalizing marketing communications based on your order history and preferences
- Running contests, sweepstakes, and promotional campaigns
- Delivering targeted advertisements through our website and third-party platforms
You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].
3.3 Analytics and Service Improvement
- Analyzing website traffic patterns and user behavior to improve our website and mobile app
- Conducting market research and customer satisfaction surveys
- Developing new menu items, services, and features based on customer preferences
- Monitoring and improving our ordering systems and customer service operations
- Detecting, preventing, and investigating fraud, security breaches, and other unlawful activities
3.4 Legal and Compliance Obligations
- Complying with applicable federal, state, and local laws and regulations
- Responding to lawful requests from law enforcement or government authorities
- Enforcing our Terms of Service and other applicable policies
- Protecting the rights, property, and safety of Round Table Pizza, our customers, and the public
- Resolving disputes and preventing fraudulent transactions
4. Sharing Your Information with Third Parties
We do not sell your personal information to third parties for their own marketing purposes. However, we may share your information with trusted third parties under the following circumstances:
4.1 Service Providers and Business Partners
We engage third-party service providers who assist us in operating our business and providing services to you. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. Categories of service providers include:
- Payment Processors: To securely process credit, debit, and digital payments (e.g., Stripe, Square, or similar PCI-DSS compliant processors)
- Delivery Partners: Third-party delivery services that fulfill your food delivery orders
- Email and Marketing Platforms: Services used to send transactional and marketing communications
- Analytics Providers: Services such as Google Analytics that help us understand website usage
- Cloud Hosting and Infrastructure Providers: To host our website and store data securely
- Customer Support Platforms: Tools used to manage and respond to customer inquiries
- Loyalty Program Administrators: Platforms that manage reward points and member accounts
4.2 Legal Requirements and Law Enforcement
We may disclose your personal information when we believe in good faith that disclosure is necessary to:
- Comply with a legal obligation, court order, subpoena, or governmental request
- Protect and defend the rights or property of Round Table Pizza
- Prevent or investigate possible wrongdoing in connection with our services
- Protect the personal safety of users of our services or the public
- Protect against legal liability
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, sale of assets, or other business transition, your personal information may be transferred to the acquiring entity. We will notify you via a prominent notice on our website or by email prior to your information being transferred and becoming subject to a different privacy policy.
4.4 Advertising and Analytics Partners
We may share aggregated, de-identified, or anonymized information with advertising partners and analytics companies that does not directly identify you. We may also allow certain third-party advertising partners to collect information about your activities on our website through cookies and similar tracking technologies for the purpose of serving you targeted advertisements on other websites and platforms.
4.5 With Your Consent
We may share your information with third parties when you have given your explicit consent for us to do so, or when you have directed us to share your information (for example, by participating in a co-branded promotion or contest).
5. Data Security
We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:
- Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
- Secure Storage: Personal information is stored on secure servers with restricted access controls.
- Access Controls: Access to personal information is limited to authorized employees, contractors, and service providers who need to know that information to perform their job functions.
- Payment Security: We comply with Payment Card Industry Data Security Standards (PCI-DSS) for the handling of payment card information.
- Regular Security Assessments: We conduct periodic reviews and audits of our security practices and infrastructure.
- Employee Training: Our staff receives regular training on data protection and privacy best practices.
- Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in the event of a breach as required by applicable law.
6. Your Privacy Rights
Depending on your state of residence, you may have certain rights with respect to your personal information. We honor these rights in accordance with applicable law.
6.1 Rights Under California Law (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):
| Right | Description |
|---|---|
| Right to Know | You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the purposes for collection, and the categories of third parties with whom we share it. |
| Right to Delete | You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions permitted by law. |
| Right to Correct | You have the right to request correction of inaccurate personal information we maintain about you. |
| Right to Opt-Out of Sale or Sharing | You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. |
| Right to Limit Use of Sensitive Personal Information | You have the right to direct us to limit our use and disclosure of sensitive personal information to certain purposes. |
| Right to Non-Discrimination | You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA rights. |
| Right to Data Portability | You have the right to receive a copy of the personal information we have collected about you in a structured, commonly used, and machine-readable format. |
To exercise your California privacy rights, please submit a verifiable consumer request to us at [email protected]. We will respond to your request within 45 days. If we require additional time (up to 90 days total), we will inform you of the reason and extension period in writing.
You may designate an authorized agent to make requests on your behalf. We will require verification of the agent's authorization and your identity before processing such requests.
6.2 Rights for All U.S. Residents
Regardless of your state of residence, you have the following general rights with respect to your personal information:
- Right to Access: You may request a copy of the personal information we hold about you by contacting us at the email address below.
- Right to Correction: You may update or correct inaccurate personal information by logging into your account or contacting us directly.
- Right to Deletion: You may request deletion of your account and associated personal information, subject to our legal obligations to retain certain records.
- Right to Opt-Out of Marketing: You may opt out of promotional communications at any time.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time, without affecting the lawfulness of processing prior to withdrawal.
To exercise any of these rights, please contact us at: [email protected]
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations. Our data retention practices are as follows:
| Data Category | Retention Period |
|---|---|
| Account information (name, email, password) | Until account deletion, plus 30 days for recovery purposes |
| Order history and transaction records | 7 years (for tax, accounting, and legal compliance purposes) |
| Payment information | As required by PCI-DSS standards and applicable law |
| Marketing preferences and communications | Until opt-out, then archived for 3 years |
| Website usage and analytics data | Up to 26 months (in line with standard analytics retention practices) |
| Customer service correspondence | 3 years from the date of last interaction |
| Legal and compliance records | As required by applicable law, typically 5–7 years |
| Cookie data | As specified in our Cookie Policy (varies by cookie type) |
After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you.
8. Cookie Policy Overview
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising. This section provides a brief overview of our cookie practices.
8.1 Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary Cookies | Essential for the website to function properly. These enable core features such as security, network management, and accessibility. These cookies cannot be disabled. |
| Performance and Analytics Cookies | Collect information about how visitors use our website, such as which pages are most frequently visited. This helps us improve website performance. |
| Functionality Cookies | Allow our website to remember your preferences (such as your location, language, or saved cart items) to provide a more personalized experience. |
| Marketing and Advertising Cookies | Used to track visitors across websites and display relevant advertisements. These may be set by us or our advertising partners. |
8.2 Managing Your Cookie Preferences
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of our website. You may also manage your preferences through our cookie consent tool available on our website.
For more detailed information about the specific cookies we use, their duration, and how to opt out, please refer to our full Cookie Policy available at pizza-roundtable.rest.
9. Children's Privacy
Our website and digital services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA), or from individuals under the age of 18 without verifiable parental consent where required by applicable law.
If we become aware that we have collected personal information from a child under the age of 13 (or under 18 where applicable) without appropriate parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].
10. International Data Transfers
Round Table Pizza is a United States-based business, and your personal information is primarily collected, stored, and processed within the United States. The United States may not provide the same level of data protection as the laws of your country of residence.
If you are located outside the United States and choose to use our services, please be aware that your information may be transferred to and processed in the United States and other countries where our service providers operate. By using our services, you consent to the transfer of your personal information to the United States and other countries as described in this Privacy Policy.
We take appropriate contractual and technical measures to ensure that your personal information is protected when transferred internationally, in compliance with applicable data protection laws.
11. Third-Party Links and Services
Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Round Table Pizza. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
We also use third-party integrations such as social media plugins, embedded maps, and online ordering platforms that may collect information about your interaction with those features. Your use of such features is subject to the respective third party's privacy policy.
12. Do Not Track Signals
Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not want your online activities tracked. At this time, our website does not respond to DNT signals from browsers because there is no universal standard for how such signals should be interpreted. We will continue to monitor developments in this area and update our practices accordingly.
California residents: In addition to the above, please note that we disclose whether we respond to Do Not Track signals in accordance with the California Online Privacy Protection Act (CalOPPA).
13. State-Specific Privacy Rights
In addition to California residents' rights described in Section 6, residents of certain other states may have additional privacy rights under their respective state laws. The following states have enacted comprehensive consumer data privacy legislation that may apply to you:
- Virginia: Virginia Consumer Data Protection Act (VCDPA)
- Colorado: Colorado Privacy Act (CPA)
- Connecticut: Connecticut Data Privacy Act (CTDPA)
- Utah: Utah Consumer Privacy Act (UCPA)
- Texas: Texas Data Privacy and Security Act (TDPSA)
- Florida: Florida Digital Bill of Rights (FDBR)
- Oregon: Oregon Consumer Privacy Act (OCPA)
If you are a resident of any of these states, you may have rights similar to those described in Section 6, including rights to access, correct, delete, and obtain a portable copy of your personal data, as well as the right to opt out of certain data processing activities. To exercise your rights under applicable state law, please contact us at [email protected].
We will respond to verifiable consumer requests in accordance with the timelines prescribed by applicable state law. We do not discriminate against consumers who exercise their privacy rights.
14. FTC Act Compliance
We are committed to complying with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to be transparent, fair, and consistent with our representations to consumers. If you believe that we have engaged in any unfair or deceptive data practices, you have the right to file a complaint with the FTC. See Section 16 for information on how to file complaints with relevant authorities.
15. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will:
- Post the updated Privacy Policy on our website with a new "Last Updated" date
- Send an email notification to registered users where required by law
- Display a prominent notice on our website for a reasonable period of time
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any modifications to this Privacy Policy constitutes your acknowledgment of the changes and your agreement to be bound by the updated policy.
16. How to File a Complaint
If you have concerns about our data practices and are not satisfied with our response, you have the right to file a complaint with the relevant data protection or consumer protection authorities. The following authorities may be appropriate depending on your location and the nature of your complaint:
16.1 Federal Trade Commission (FTC)
The FTC is the primary federal agency responsible for consumer protection and enforcement of privacy-related laws in the United States. You may file a complaint with the FTC at:
- Website: ftc.gov/complaint
- Phone: 1-877-382-4357
- Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580
16.2 California Attorney General (California Residents)
California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Attorney General's Office or the California Privacy Protection Agency (CPPA):
- California Privacy Protection Agency: cppa.ca.gov
- California Attorney General: oag.ca.gov/privacy
16.3 State Attorneys General
Residents of other states may file complaints with their respective state attorney general's office. We encourage you to visit your state's official government website for information on how to file a privacy-related complaint.
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact our privacy team. We are committed to responding to your inquiries promptly and thoroughly.
Privacy Inquiries — Round Table Pizza
Email: [email protected]
Website: pizza-roundtable.rest
Subject Line: Please use "Privacy Policy Inquiry" or "Privacy Rights Request" in the subject line of your email for prompt processing.
We will make every effort to address your inquiry within 30 days of receipt. For California residents exercising CCPA/CPRA rights, we will respond within 45 days as required by law, with the possibility of a 45-day extension in certain circumstances.